Service Policies & Procedures

Arrival, Departure & Late Collection of Children Policy

Complaints Handling Policy

Enrolment Policy

Immunisation, Infectious Disease & Disease Prevention Policy

Parental Interaction Policy

Payment of Service Fees & Provision of Statement of Fees Charged by the Service Policy

Legislation & Children’s rights

Education and Care Services National Regulations (2011 SI 653)

Children (Education and Care Services) National Law (NSW) No 104a of 2010

United Nations Convention on the Rights of the Child

Office of Children’s Guardian

Child Safe Scheme

Model Code of Taking Images in Early Childhood Education and Care

Early Childhood Australia Code of Ethics

Making a Complaint

If you are concerned about the health, safety or wellbeing of a child while attending an ECEC service, you should contact the department as soon as possible on 1800 619 113 or via email ececd@det.nsw.edu.au and we will investigate the matter. You can call anonymously if you wish. Here is the link to the Department of Education’s website for more details on Feedback and complaints about an ECEC service (nsw.gov.au)